Customer Service Rep

Job Type: Full-time

Salary: $20.00 per hour

Benefits:

• Dental insurance

• Health insurance

• Paid training

• Vision insurance

About the CRS position…

We need a friendly person to book jobs, and who can make clients feel heard and communicate with our division managers so the workflow is smooth and fun. Ideal Candidate is a confident person with an upbeat personality and possibly has some sales experience (but sales experience is not required.)You will have great one on one training with a trainer who will help you every step of the way until you're ready to take ownership of your job!

Key Job Responsibilities

• Answering incoming calls from Clients, and Prospective clients (Leads) and answer their questions and sell them our services.

• You will be trained to talk to Landscape customers.

• Learning and fully immerse yourself in our 2 Customer Relations Management software Service Titan and Service Autopilot to manage clients and employees

• Follow up with clients daily that have open estimates, and invoices.

• Create and edit email docs for marketing, correspondence, or up-selling

• If unable to find a solution, transferring calls to relevant person or calling back with answers

• Stay on top of Billing, accounts payable and receivable

• Responding to emails or forwarding to relevant manager with detailed notes

• Following up, where assigned to

• Enter production data and communicate that information to the techs

• Handle and organize administrative documents

• Posting our goals and assigning todo’s

• Assisting with a variety of other administrative tasks

• Assisting with the process of coordinating our field workers jobs

• Find ways to have the office run more efficient

• These are just a few of your responsibilities there are more and we would like to hear your ideas that may need implementing!